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Data Deletion & User Rights Policy

Effective Date: September 28, 2025


Entity Covered: SOL Sound of Life Media LLC and Affiliated Brands
(Including SOL TV, SOL Music, SOL Shopping Network, SOLC Cryptocurrency, SOL Culture Shop, and Llewellyn the Fit Foodie)

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At SOL Sound of Life Media LLC ("SOL"), we value the privacy, autonomy, and legal rights of our Users. This Data Deletion & User Rights Policy ("Policy") outlines the procedures and obligations associated with the permanent deletion of user data in accordance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Privacy Rights Act (CPRA), the Children’s Online Privacy Protection Act (COPPA), and relevant state, federal, and international privacy frameworks.

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1. Scope of Coverage
This Policy applies to all data collected, processed, or maintained by SOL through its platforms, including:

 

2. Right to Erasure (Data Deletion)
Users have the right to request permanent deletion of their personal data, subject to applicable law. This includes, but is not limited to:

  • Personal identifiers (name, email, username)

  • User-generated content

  • Purchase and transaction data

  • Profile data and preferences

  • Communication and usage logs

 

3. Data Deletion Process
Step 1: Log In to Your Account
Visit the SOL website or mobile app and log in to your user profile.

Step 2: Navigate to Data Management
Go to "Account Settings" or "Data Management" within your profile dashboard.

Step 3: Initiate Deletion
Click the "Delete Account" or "Manage Data" option and follow on-screen instructions. You will be required to confirm your request.

Step 4: Permanent Deletion
Upon confirmation, your account and associated data will be queued for deletion. This process is permanent and irreversible.

 

4. Deletion Timeline and Process Assurance
Upon receipt of a verified deletion request:

  • SOL will begin processing the request without undue delay

  • Data will be removed from active databases within 30 days, subject to technical feasibility

  • Residual data in backups or logs will be deleted in accordance with our data retention policy, and securely retained only for legal or compliance purposes

 

5. Confirmation of Deletion
You will receive written confirmation of deletion via email or in-app messaging once your request has been fulfilled. If no confirmation is received within the expected period, please contact solstaff@soundoflife.media.

 

6. Linked Accounts and Third-Party Services
If your SOL account is connected to external platforms (e.g., Apple, Google, Meta), those services may retain separate data under their own policies. Users are advised to submit deletion requests directly to those third parties, as SOL cannot act on their behalf.

 

7. Exceptions and Legal Retention
SOL may retain limited data as necessary to:

  • Comply with applicable legal obligations

  • Detect or prevent fraud, abuse, or security breaches

  • Fulfill contractual obligations

  • Maintain operational logs for audit purposes (with encryption and restricted access)

 

8. Children's Data and Parental Rights
In accordance with COPPA and GDPR Article 8, data deletion requests involving minors will be subject to verification of parental authority. If you believe your child’s data has been collected without consent, please notify us at solstaff@soundoflife.media immediately.

 

9. Security of the Deletion Process
All data deletions are executed through secure protocols consistent with industry standards. SOL implements layered security controls, access restrictions, and deletion logging to ensure compliance and transparency.

 

10. Contact & Support
For any issues or clarifications regarding data deletion or privacy rights, please contact our support team at:
solstaff@soundoflife.media

 

11. Legal Enforcement and Cooperation
Law enforcement and regulatory data requests must be submitted to solstaff@soundoflife.media and will be processed only upon valid legal basis. SOL reserves the right to reject unsupported or excessive requests.

 

12. Policy Updates
This Policy may be updated periodically to reflect changes in legal requirements or operational procedures. Users are encouraged to review the latest version available on our website.

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